Terms of Service

Last updated: May 24, 2026 · Effective: May 24, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you ("you" or "Customer") and knobby.io ("we," "us," or "knobby.io") governing your access to and use of knobby.io, including any websites, applications, APIs, and related services we provide (collectively, the "Service").

By accessing or using the Service, by creating an account, or by clicking any "I agree," "Accept," or similar control, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

If you are accessing the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" and "Customer" refer to that organization.

The Service is not intended for personal, household, or consumer use. By accepting these Terms you represent that you are accessing the Service for business or commercial purposes.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to use the Service. The Service is not directed to or intended for children under 18, and we do not knowingly collect information from children.

You must not use the Service if you are located in, ordinarily resident in, or organized under the laws of any country subject to comprehensive trade sanctions of the United States, or if you are listed on any U.S. government list of restricted parties.

3. Accounts

To use most features you must create an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. Notify us immediately at support@knobby.io of any unauthorized use of your account.

We may suspend, restrict, or terminate accounts at our discretion for any violation of these Terms or for any conduct we reasonably believe may harm the Service, other users, or third parties.

4. Plans, Fees, and Payment

Access to the Service may be offered under free, trial, or paid plans. Pricing, features, and limits for paid plans are described on our website or in an order form you accept (each, an "Order"). You agree to pay all fees due according to the Order and these Terms.

Unless otherwise stated: fees are in U.S. dollars; fees are non-refundable except as expressly stated; subscriptions renew automatically at the then-current rate until cancelled; you authorize us and our payment processors to charge your payment method for fees as they become due; overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes, excluding taxes based on our net income.

We may change pricing, plans, or features at any time. We will give you reasonable notice of material changes affecting paid plans; changes take effect at the start of your next billing period unless otherwise stated.

5. Customer Content

"Customer Content" means any data, files, text, images, configurations, code, documents, or other materials you or your users submit to, generate within, or transmit through the Service.

As between you and us, you retain all rights in Customer Content. You grant knobby.io a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and otherwise use Customer Content solely as necessary to provide, secure, support, and improve the Service, to comply with law, and to enforce these Terms.

You represent and warrant that you own or have all rights necessary to grant this license, that Customer Content and our permitted use will not violate any law or infringe any third-party right, and that Customer Content does not contain malware, unlawful content, or material that violates §6.

You are solely responsible for Customer Content, for backups of Customer Content, and for any losses arising from your or your users' inputs to the Service.

6. Acceptable Use

You will not, and will not permit any user or third party to:

use the Service in violation of any law or regulation, or in a manner that violates the rights of any third party;
upload, transmit, or store Customer Content that is unlawful, infringing, defamatory, fraudulent, obscene, or otherwise objectionable;
send unsolicited messages, spam, or bulk communications;
attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service;
probe, scan, or test the vulnerability of any system or network, or breach any security or authentication measures, without our prior written consent;
interfere with or disrupt the integrity or performance of the Service, including by introducing viruses, worms, or other malicious code;
reverse engineer, decompile, disassemble, or attempt to derive source code or underlying ideas of the Service, except to the extent applicable law expressly permits and we cannot lawfully restrict;
copy, modify, create derivative works of, sell, resell, rent, lease, sublicense, distribute, or otherwise commercially exploit the Service, except as expressly permitted;
remove, alter, or obscure any proprietary notices on or in the Service;
use the Service to train, develop, evaluate, or improve any artificial intelligence or machine learning model that competes with the Service;
use the Service to develop or offer a product or service substantially similar to or competitive with the Service;
benchmark or publish performance information about the Service without our prior written consent;
use automated means (other than supported APIs used within posted limits) to access the Service;
use the Service in a high-risk context where failure could result in death, personal injury, environmental damage, or significant property damage, including life-support systems, autonomous vehicles, critical infrastructure, or nuclear facilities; or
access or use the Service if you are a direct competitor, except with our prior written consent.

7. Third-Party Services and Integrations

The Service may integrate with or link to third-party services, applications, or content ("Third-Party Services"). Third-Party Services are not part of the Service, are governed by their own terms and privacy policies, and are provided by their respective operators. We do not control, endorse, or assume responsibility for Third-Party Services.

If you enable integrations between the Service and a Third-Party Service, you authorize us to exchange data with that Third-Party Service as needed to operate the integration.

8. AI Features and Outputs

The Service may include features that use artificial intelligence, machine learning, or large language models, including features that generate text, code, images, or other outputs ("AI Outputs"). AI Outputs are probabilistic and may be inaccurate, incomplete, biased, offensive, or otherwise unsuitable.

You acknowledge that AI Outputs are provided for informational purposes and must be independently reviewed and verified before being relied upon; we make no representation that any AI Output is accurate, complete, current, or fit for any particular purpose; AI Outputs are not legal, financial, medical, tax, or professional advice; you are solely responsible for any decision or action taken based on AI Outputs; and similar or identical AI Outputs may be generated for other users.

To the extent we have rights to assign, we assign to you any rights we may have in AI Outputs generated specifically in response to your prompts, subject to your continued compliance with these Terms and excluding any portion derived from the Service's underlying models, prompts, or scaffolding.

9. Intellectual Property

The Service and all software, models, designs, text, graphics, logos, documentation, and other materials we provide, and all intellectual property rights therein, are owned by knobby.io or its licensors. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the term of your subscription solely for your internal business purposes.

No rights are granted by implication, estoppel, or otherwise except as expressly stated. We reserve all rights not expressly granted.

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use Feedback for any purpose. We may use aggregated, de-identified data derived from your use of the Service for any lawful purpose.

10. Confidentiality

Each party may have access to non-public information of the other ("Confidential Information"). Each party will use the other's Confidential Information only as necessary to perform under these Terms, will protect it with at least the same degree of care it uses for its own confidential information of similar sensitivity (in no event less than a reasonable degree of care), and will not disclose it to any third party except to employees, contractors, advisors, and affiliates who have a need to know and who are bound by confidentiality obligations no less protective than those in these Terms.

Confidential Information does not include information that is publicly available without breach of these Terms; was known to the receiving party without obligation of confidentiality before disclosure; is received from a third party without obligation of confidentiality; or is independently developed without use of the disclosing party's Confidential Information.

A party may disclose Confidential Information as required by law, provided that, to the extent legally permitted, it gives prompt notice and reasonable cooperation to seek a protective order.

11. Privacy

Our processing of personal data is described in our Privacy Policy. By using the Service you acknowledge that you have read and understood the Privacy Policy.

If you process personal data of your end users through the Service in a manner that triggers data protection laws (including the EU GDPR or UK GDPR), you and we will enter into a Data Processing Addendum on request.

12. Suspension

We may suspend your access to all or part of the Service immediately if we reasonably believe your use poses a security risk; your use may subject us to liability or harm our reputation; you are in material breach of these Terms; your account is more than 30 days past due; or we are required to do so by law. We will lift suspension promptly once the cause is resolved.

13. Term and Termination

These Terms remain in effect while you have an account or use the Service.

Either party may terminate for material breach not cured within 30 days after written notice, or immediately if the other party becomes insolvent, makes an assignment for the benefit of creditors, or becomes the subject of bankruptcy proceedings.

You may terminate by closing your account through the Service or by writing to admin+legal@knobby.io; we may terminate for any reason on 30 days' notice.

Upon termination, your right to access the Service ends; fees paid are non-refundable except as expressly stated; accrued unpaid fees become immediately due; and we may delete Customer Content following a period set out in the Service or Privacy Policy. Sections 4, 5 (as to legal compliance), 6, 9, 10, 13, 14, 15, 16, 17, 18, 19, and 20 survive termination.

14. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT, INCLUDING ANY AI OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, knobby.io AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS (THE "knobby.io PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, THE knobby.io PARTIES DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT ANY DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ANY AI OUTPUT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR THAT RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE OR RELIABLE.

NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE knobby.io PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE knobby.io PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL THE knobby.io PARTIES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID TO knobby.io FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. YOU ACKNOWLEDGE THAT THE FEES FOR THE SERVICE REFLECT THE ALLOCATION OF RISK SET FORTH IN THESE TERMS, AND THAT WE WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You will defend, indemnify, and hold harmless the knobby.io Parties from and against any and all claims, demands, suits, proceedings, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your or your users' use of the Service; Customer Content; your breach of these Terms or violation of any law or third-party right; your or your users' acts or omissions; or any dispute between you and a third party related to your use of the Service.

We will give you prompt written notice of any claim subject to indemnification and reasonable cooperation at your expense. You will not settle any claim that imposes any obligation or liability on a knobby.io Party, or that contains an admission of wrongdoing, without our prior written consent.

17. Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Washington, U.S.A., without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to §18, the state and federal courts located in King County, Washington have exclusive jurisdiction over any matter not subject to arbitration, and each party irrevocably consents to such jurisdiction and venue.

18. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

18.1 Agreement to Arbitrate

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each, a "Dispute") will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or, where the amount in controversy is below the JAMS threshold for Streamlined Arbitration, under its Streamlined Arbitration Rules). The arbitration will be conducted in English, by a single arbitrator, and seated in Seattle, Washington, U.S.A., unless you and we agree otherwise. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

18.2 Class Action and Jury Trial Waiver

YOU AND knobby.io EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of multiple parties and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable as to any claim, that claim will be severed and proceed in a court of competent jurisdiction in accordance with §17, but the remainder of this §18 will remain in effect.

18.3 Exceptions

Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or Confidential Information pending arbitration.

18.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@knobby.io within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

18.5 Time Limit

Any Dispute must be brought within one (1) year after the cause of action arises, or be permanently barred, except where applicable law prohibits a shorter limitations period than the statutory period, in which case the statutory period applies.

19. Modifications

We may modify these Terms from time to time. If we make material changes we will give you reasonable notice — for example, by email, in-product notice, or by posting the updated Terms with an updated "Last updated" date — before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20. General

Entire agreement. These Terms, together with any Order, the Privacy Policy, and any addenda, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements on the subject matter.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent; any attempted assignment in violation of this section is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Severability. If any provision is held unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, government action, pandemic, or natural disaster.

Independent contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, employment, or fiduciary relationship.

No third-party beneficiaries. Except as expressly stated (including with respect to the knobby.io Parties), these Terms do not create any third-party beneficiary rights.

Notices. Notices to you may be sent to the contact information associated with your account. Notices to us must be sent to [address to be filled] with a copy to legal@knobby.io. Notices are effective upon receipt.

Export and sanctions compliance. The Service may be subject to U.S. export control and economic sanctions laws. You will not use, export, re-export, or transfer the Service in violation of those laws.

U.S. government end users. If you are a U.S. government end user, the Service is "commercial computer software" and "commercial computer software documentation" as defined in 48 C.F.R. §§ 2.101, 12.212, 227.7202, and is licensed only with the rights granted in these Terms.

Contact. Questions about these Terms can be sent to legal@knobby.io.